Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any opened or tampered packages or bottles can not be returned or exchanged. To complete your return, we require a receipt or proof of purchase.

We do not handle refunds for purchases made at independent retail locations. If you purchased a Recreational8 product at a retail location, or through a website other than Recreational8.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.

Refunds / Returns

If a product arrives damaged/unusable, or your shipment contains incorrect flavors or missing any products please notify us the day of product arrival via email at: [email protected].

The email must contain:

  • In the Subject Line: Your order number along with “Damaged Product”
  • A description of what happened
  • Photo of the product in question
  • Photo of the packaging slip

Once we have received this information, a determination will be made. Not providing all of the requested information, may result in an automatic denial of your request. Do not return any items without a prior approval or RMA (Return Merchandise Authorization) from Recreational8.

Once an RMA or approval is given, instructions will be given on how to return the product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: [email protected]

Shipping Returns

To return your product, you should mail your product to: 7173 Lake Worth Road, Lake Worth, FL 33467

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at [email protected] for questions related to refunds and returns.

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